Cloudera desktop support technician | BE/ BTech Jobs

kk June 27, 2021
Company- Cloudera
Post- Desktop support technician 
Qualification- BE/ BTech
Location- Banglore Karnataka

About the company

At Cloudera, we believe that data can make what is impossible today, possible tomorrow. We empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises

Job Description:

We (the Cloudera Corporate IT department) are looking for a Desktop Support Technician to join our corporate IT support team.

 

A Day in the Life:

 

You must be able to thrive in a dynamic environment and remain flexible as the needs of the business change. Our department places a high value on customer satisfaction so you must be willing to go the extra mile to delight our fellow co-workers so they can function at their highest level. As Cloudera adopts new technology, you will be called upon to provide training so you must be comfortable standing up in front of a group of coworkers and explain technology in a clear and simple manner. You must also be able to work independently with minimal follow-up, be accountable and take pride in your work. This position reports to the IT Manager in Budapest, Hungary.

 

You will…

  • Provide IT Support in a mixed Mac OS X, Microsoft Windows 10 and Linux environment

  • Manage the new hire onboarding process: set-up accounts and equipment for new employees and provide user training

  • Manage the IT Helpdesk ticket queue using JIRA Service Desk

  • Administer G-Suite, Okta, Microsoft Active Directory, and other corporate platforms

  • Provide meeting, A/V and VoIP support

  • Document and update IT processes, while trying to find holes in them

  • Have familiarity with using a ticketing system to manage and solve IT issues (JIRA preferred)

  • Manage our local and remote printers

  • Support iOS and Android devices

 

You have…

  • 0-2 years of Desktop Support in a Mac/Windows environment (we are 75% Mac)

  • Some experience using an MDM solution - preferably JAMF and/or Airwatch

  • Knowledge in anti-virus/malware solutions

  • Familiarity with video conferencing tools (Zoom & Hangouts Meet Preferred)

  • Strong customer service skills and great attention to detail

  • Ability to excel in a high growth, team focused company with minimal day to day supervision

  • BS in a technical major preferred

 

Perks…

  • You will be working in IT, so you’ll constantly test and evaluate new technology as it becomes available

 

The right person in this role has an opportunity to make a huge impact at Cloudera and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.


To apply 

Click here

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